Frequently Asked Questions
Everything you need to know about your RB order.
How do I choose the correct size for a hat?
To find your perfect fit, measure your head circumference horizontally across the middle of your forehead and just above your ears. Our size guide on each product page provides specific measurements in centimeters to ensure accuracy.
What is your international shipping policy?
We offer worldwide shipping via express couriers. Delivery typically takes 3-7 business days depending on your location. Please note that international orders may be subject to local import duties and taxes.
How should I care for my Ruslan Baginskiy hat?
We recommend storing your hat in its original box to maintain its shape and protect it from dust. Avoid contact with water and humidity; if it gets wet, let it dry naturally. Use a soft brush for felt styles and a damp cloth for leather pieces.
What is your return and exchange policy?
You can return or exchange your items within 14 days of delivery, provided they are in their original condition with all tags and packaging intact. Please contact our support team to initiate the return process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed and encrypted.
Are your products handmade?
Yes, every Ruslan Baginskiy piece is handcrafted in our local workshops, combining traditional millinery techniques with modern design to ensure the highest quality and attention to detail.